Account Manager

Location: Remote from Malta, Cyprus or Marbella
Reports to: Head of Account Management
Company: Xace.io

About Xace.io

Xace.io is a online banking platform tailored to the unique needs of the iGaming industry. Established to fill critical gaps in the banking sector, Xace specialises in providing secure and reliable financial solutions to iGaming.

With a deep understanding of the challenges faced by underserved markets, Xace delivers innovative, fast, and flexible banking solutions and accounts designed to empower businesses in the industry. Our solutions include multi-currency accounts, seamless payment processing, and access to vital financial tools, all underpinned by our commitment to regulatory compliance and customer-centric innovation.

As we continue to expand across Europe and beyond, Xace is building a team of exceptional professionals dedicated to helping our clients thrive in an ever-evolving business environment.

Job Overview

The Account Manager will play a key role in managing and growing client relationships, addressing client needs, and identifying new business opportunities. This role combines strategic account management, upselling, and operational coordination to ensure client satisfaction and company growth.

Responsibilities

Client Relationship Management

• Build and maintain strong, long-term relationships with clients by understanding their needs and providing tailored solutions.
• Serve as the primary point of contact for assigned accounts, ensuring timely and effective communication.
• Respond promptly to client queries, concerns, and complaints, delivering effective resolutions.

Sales and Revenue Growth

• Actively identify opportunities for cross-selling and upselling existing clients on new products and services within the group.
• Analyse client data to identify trends, upsell opportunities, and potential new entities within the client's group of companies.
• Collaborate with the Head of Account Management and AM team to achieve revenue and retention targets.
• Promote new products, services, and promotional offers to current clients, highlighting their value.

Account Coordination and Oversight

• Monitor the status and performance of client accounts, ensuring they meet agreed-upon objectives.
• Collaborate with internal teams such as sales, marketing and onboarding to ensure smooth delivery of services, addressing any operational challenges.
• Develop and maintain detailed client account plans and performance reports.

Strategic Insight and Market Awareness

• Conduct research and analysis to identify industry trends, competitive insights, and opportunities for client growth.
• Brainstorm new strategies to strengthen client relationships and enhance customer satisfaction.
• Provide feedback to internal teams to improve products, services, and client offerings based on customer input.

Reporting and Collaboration

• Prepare regular reports on account performance, sales progress, and client satisfaction metrics.
• Coordinate with marketing and sales teams to align account strategies with broader business goals.
• Participate in team meetings, strategy sessions, and training programs.

Key Skills and Requirements:

• Proven experience in account management, client relations, or sales, within B2B fintech, banking, or iGaming industries.
• Strong communication and interpersonal skills, with the ability to manage complex relationships.
• Data-driven approach to identifying client opportunities and driving revenue growth.
• Excellent organisational and multitasking abilities.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work with a dynamic and innovative team in a rapidly growing company.
• Flexible working environment with remote options.
• Professional development opportunities and a chance to grow within the company.