Gambling Banking Alternative

This process is similar to opening a standard account, but with a few extra steps. Alongside the usual documentation, you will need to provide more details about your international operations. You will need a valid government-issued identification such as a passport or national ID, proof of address, business registration documents, gaming licence or regulatory approval and any financial statements.

Opening a gaming payment account is not always a straightforward process. But with the right licences and paperwork you can start by filling out an application, answering some questions on both personal and business specifics - along with the usual proof of identification, address and what you’ll be using the account for.

When you are ready to open a gaming payment account, you will need a few documents. Your identity will need to be confirmed with something like your passport or ID card. A document to verify your address like a bank statement or utility bill for example. If you are opening this account for business purposes, get your company registration and gaming licence documentation ready.

Xace's business hours are from Monday to Friday, 08:00 - 18:00 CET.

Xace does not presently accept payments made via cheques or cash deposits.

Xace offers virtual cards at no additional cost for clients located in the UK. Virtual cards for EU clients will be available in the near future. To learn more about virtual cards, please reach out to our Support team.

Xace Limited is regulated by the Financial Conduct Authority, FRN 948213, under the Payment Services Regulations 2017 as an Authorised Payment Institution, providing payment accounts. *Xace Limited is an EMD Agent of Modulr FS Limited with FRN 902828 providing payment accounts and virtual debit cards.

To apply for an account with Xace, you can submit an application online through our website at https://www.xace.io/apply. Our onboarding team will respond with the next steps within 24 hours of receiving your application.

Upon submission of your application, Xace will conduct an initial assessment within 24 hours and request any required documents. If you provide all necessary information and documents promptly, a full review is usually completed within a week.

You can contact our Onboarding Team for any questions you may have about your Xace application. Once you have completed the onboarding process, you will be assigned a dedicated Account Manager who will be your main point of contact.

Yes, in compliance with FCA regulations, all customer funds held by Xace are kept in segregated and safeguarded accounts with an authorized credit institution. These accounts are separate from Xace's operational funds and the funds of other Xace customers.

Yes, Xace offers Player Funds Protection. If you would like more information about our Player Funds Protection, please reach out to our Support Team or your designated Account Manager.

Xace is not a bank and was not established as a traditional high street bank. Xace operates as a Payment Institution and serves as an EMD Agent of Modulr FS Ltd.

Xace provides standard currency options such as EUR, GBP, CAD, USD. Other major currencies are available and can be issued based on account eligibility.

UK Faster Payments, CHAPS, SEPA and SWIFT

Xace can provide payment accounts tailored to your business. During onboarding we will ensure the account works for your business needs.

Yes, Xace Virtual Debit Cards are available for gambling and gaming payment accounts, both GBP and EUR.

Yes, one of the key features of a Xace account is we are happy to accept gambling related payments from payment processors, such as the ones processing Visa, Mastercard, Amex and other debit and credit cards.

Yes, Xace are able to review applications from subsidiary companies (paying agents) if they are located in the EEA.