B2B Technical Client Support

Provide quality support for one of the fastest growing technology companies in Europe.

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Responsibilities:

  • Provide quality support for one of the fastest growing technology companies in Europe.
  • Answer questions through chat, email and phone with customers and external stakeholders about the company, their products and services and payments in general.
  • Assist the clients and operations team with troubleshooting payment and system errors and escalating to the appropriate teams.
  • Identify where improvements can be made and suggest how they can be implemented,Operational processes, procedures and identify ways to improve our level of support using technology.
  • Communicate with internal departments to provide an efficient workflow amongst the operational teams
  • Handle ad-hoc tasks as directed by the line manager.

Requirement:

  • +1 year experience within either a Fintech, iGaming or Payments institution,within a Customer Support function (Live chat and emails)
  • Proven experience within a Fintech function troubleshooting system errors, basic IT issues etc.
  • Ability to understand new products quickly and master their errors and issues. Knowledge of escalating technical errors to different technical teams.
  • Excellent written and verbal English. Also, would be an advantage but not compulsory to have an additional language
  • Good written and oral communication skills both internally and across customer base.
  • Experience working with CRMs and support platforms, experience with Intercom and Sumsub is considered an asset.
  • Knowledge of SWIFT, SEPA, ACH payments, (knowledge of crypto payments will be considered an asset)

Apply

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Payments and Operations Manager
Certified Compliance Officer
B2B Technical Client Support
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