Payments and Operations Manager

Serve as the primary liaison with our bank partners, ensuring effective communication and collaboration.

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Responsibilities:

  • Point of Contact with Bank Partners: Serve as the primary liaison with our bank partners, ensuring effective communication and collaboration.
  • New Payment Integrations and Processes: Take the lead in identifying, implementing,and managing new payment integrations and processes to enhance efficiency and scalability.
  • Operations Department Management: Lead and manage the operations department, providing guidance and support to team members to ensure smooth operations.
  • Collaboration with Finance Department: Work closely with the finance department to align operational processes with financial goals and objectives.
  • Onboarding and Training: Facilitate the onboarding and training of new hires, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.
  • Training and Development: Develop and implement ongoing training and development programs for existing employees to enhance their skills and performance.
  • Adherence to KPIs and SLAs: Establish and manage key performance indicators (KPIs) foreach sub-department, ensuring adherence to service level agreements (SLAs).
  • Support Platform Administration: Manage and administer our support platforms and tools,ensuring they are optimized for efficient operations.
  • Security Protocol Adherence: Ensure team members adhere to security protocols and best practices to safeguard sensitive information and mitigate risks.
  • Technical Issue Management: Identify, address, and escalate technical issues as needed to minimize disruptions to operations.

Requirements:

  • Minimum of 2 years of experience in a payment function role, particularly in EMIs,financial institutions, or fintech companies.
  • ACAMS or equivalent AML certification
  • Experience in working within a multi-brand environment supporting different brands within the fintech sector.
  • At least 3 years of experience leading people within different departments in an operations setting, preferably in a payments company.
  • Proficiency in using JIRA, Zendesk, and CRMs for managing operations and support functions.
  • Knowledge of various gambling licenses Knowledge of the MFSA license rules and regulations pertaining to payment services.
  • Experience in creating custom reporting and KPIs for employees to drive performance and efficiency.

Apply

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